REQUEST FOR A REFUND.

I am extremely frustrated with your service. I paid for my WiFi contract on 30 January 2026 (including an extra amount), but you failed to activate my data on 1 February. Even though I emailed you the proof of payment as requested, you are now claiming you can’t refund me because there is no 'debit order.' A payment slip is legal proof of a transaction, please check your systems for my records and refund my money now😡😡