Repulsive customer service experience

Good day

I am writing this with a very heavy heart. I have been a loyal customer of Vodacom for many years and the service I have been receiving lately.

The last contract I had with was due to expire November 2022, I received a call from a consultant in October who told me I was being billed more that I should have and that she would make a note on the system and that would change for the last month of my contract. Which never happened.

Beginning of November I took another contract through Ntokozo Nala. He told me I would pay R350 for the phone with a 20% discount for the first 3 months because I was only getting a phone and no SIM. He later offered a free data for me to use for downloading for this new phone. I received the phone with a SIM which he said would be the same as one of the numbers from the previous contract ***). The SIM card never worked. I called in several times until Vodacom barred my number for "my safety" as the automated voice said.

On Top of all that, my bill has been way more than the agreed upon R350. Now my issue was never resolved as I was barred from calling in.

Can I please get an explanation and ultimately a resolve for all of the above. I am seriously unhappy and would love the above resolved immediately.

Regards

I sent this email to Vodacom on 18/04/2023 and haven't received any response to date. I am desperate for a resolution.