Repost: Vodacom degrading upgrade

I’m reposting this review because even though Vodacom is at fault, my query is not resolved and no one took he time to contact me to apogise and find a solution.

Order Number: I********** Waybill: U********** ID: **********082 Number upgraded: ********** I AM ON THE OLD SYSTEM!!!

I have never experienced such *********** service from a mobile cellular network.

I had my upgrade delivered this morning (18/12/2020), only to find my Apple Watch is not cellular, when if you listen to the recorded sales dialogue, I emphasised to the Consultant, Sameerah, to make certain it was cellular. She confirmed after consultation that it is cellular device. I have now gone 2 retail outlets at the mall who couldn’t assist me, delaying my holiday plans.

I then called **********, dealt with Rashieda, whom insisted that I'd have to just cancel the agreement and nothing else can be done. She then proceeded to uncivilly transfer my call to the upgrade division, with whom she hadn't consulted to explain my query rendering me to repeat my fabulous upgrade experience for the umpteenth time.

I’m at a point where I actually don’t need these products any longer.

Please call me regarding my query soonest. **********