Reported to credit bureau for late payment on upto date account- VODACOM’s recklessness - Network query IGNORED

For the last three months, I’ve monitored by credit health report only to find out that Vodacom have reported me for poor payment. The issue is, the account is upto date and settled by the 5th every month. In the last two months, the account has been paid on the 2nd yet there are adverse listings. The truth is, because I refuse to permit a debit order on my account where they’ve indiscriminately debited invoices including content services I did not subscribe to, adverse listings are made because the ‘system’ allocates payments we’ll after it’s made by me. Adverse listings, affect people’s reputation or ability to manage funds. Vodacom is acting unfairly and opportunistically . In addition, I logged a network query last Monday because calls drop and there is even worst coverage in the rural area I live. All devices and people experience drops from 2 bars 3g to 2 bars edge- in 2021. It’s one week later and I’ve neither been contacted nor the issue resolved.