REPORTED SUSPECTED ***** BY UPGRADE DEPARTMENT - NO FEEDBACK

<p>I have been a loyal Vodacom customer for a number of years. I have 5 lines/ contracts that I am paying for every month.</p> <p>In December I have called to cancel one contract and change to prepaid but to my big surprise, I have been charged a new tariff, higher.</p> <p>I once walked to a local Vodacom outlet and they confirmed that an upgrade was done but I have never received any Device nor any confirmation of the upgrade via SMS or e-mail. Was the upgrade done online? who did they delivered the device to and where? I always upgrade in the shop.</p> <p> </p> <p>I requested that this be investigated, they logged a call with ***** Department, I have emailed the Affidavit and all other required documents to ********** but no one seems to bother.</p> <p>I have called customer service, the collections department several times and sent several emails! Still nothing.</p> <p>This clearly point to internal ***** and I ‘m extremely disappointed.</p> <p>This is a sign that our concerns about ***** being committed are not being taken seriously.</p> <p>Next step will be to cancel the other 4 contracts even3 Months before the upgrade and never ONLINE!</p> <p> </p> <p> </p>