CG
CJ G

1 reviews | Active since Sept 2016

09 Dec 2016, 19:21

Reported ****** & Cross lines - Now THIS!

<p>In September I had a incident of constant cross lines, non-existent internet and then to top it all off my phone was completly blocked as someone had reported it ******!</p> <p> </p> <p>When I went to Vodacom to find out what was going on as I had not once called in to report it ironically all systems were down and I had to go days without any service whatsoever. </p> <p> </p> <p>I phoned in numerous times, asked to escalate the matter as it may have been identity theft. Well no surprise but nobody from Vodacom has ever gotten back to me but now I get a ASTRONOMICAL phone bill which is impossible! </p> <p> </p> <p>Nobody from Vodacom has been in contact with me, I got sick of calling in by the 100th time. All calls are supposidly recorded, I stated I want the recording of the person who called in and gave all my details to report it ****** and block any service. </p>

0
Replies (2)
Vodacom
Vodacom's reply12 Dec 2016, 07:14
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

CG
CJ G's update27 Apr 2017, 12:46
Reviewer Update

Still unresolved.