AK
Andre K
1 reviews | Active since Jun 2013
29 Jul 2015, 12:57
Reported, Fixed, Still have the Problem, No happy
My mobile account includes 200mb + 250mb of data every month. On the 200mb data used mark I get sms that say normal rates now apply. If I use more data my account goes up, and Vodacom failed to send me a bill so that I can monitor all the expenses. You are forced the sign a debit order, no bill and they have a feast deducting any amount they see fit. I'm tired managing me account in this manner and do not wish to continue with the supplier. I had my full of these issues. Vodacom are quick to increase the contract pricing but basic services are la
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Replies (1)Vodacom's replyOfficial
29 Jul 2015, 15:48Hello akrugerakruger,
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
Vodacom's reply29 Jul 2015, 15:48
Official
Hello akrugerakruger,
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
