AK
Andre K

1 reviews | Active since Jun 2013

29 Jul 2015, 12:57

Reported, Fixed, Still have the Problem, No happy

My mobile account includes 200mb + 250mb of data every month. On the 200mb data used mark I get sms that say normal rates now apply. If I use more data my account goes up, and Vodacom failed to send me a bill so that I can monitor all the expenses. You are forced the sign a debit order, no bill and they have a feast deducting any amount they see fit. I'm tired managing me account in this manner and do not wish to continue with the supplier. I had my full of these issues. Vodacom are quick to increase the contract pricing but basic services are la

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Replies (1)
Vodacom
Vodacom's reply29 Jul 2015, 15:48
Official
Hello akrugerakruger,

We apologise for the service that you received and the inconvenience caused in this regard.

The matter will be escalated and a consultant will be in contact to assist with resolution.

Kind regards
Vodacom Consumer Website Team