JB
Jacques B

1 reviews | Active since Sept 2015

21 Sept 2015, 19:36

Reported a ***** case on a upgrade that I did not.

This is ***** I am the current holder of my number from 2007. Use sim card for data only.<br> <br> No order was made and I have proof that this address below for any delivery is wrong.<br> <br> I don't even work at this address.<br> <br> I have reported this ***** incident 17 September 2015 to *** and spoken to Melisa<br> <br> I phoned again 18 September 2015 and spoken to Linda. Apparently the team leader will look into this. <br> <br> WHAT ARE YOU GOING TO DO NOW???<br> <br> Delivery Address: <br> <br> 4th floor rand clinic <br> 39 bruce <br> hilbrow <br> johannesburg, Gauteng <br> Ordering Information: <br> <br> Order Number: U872417 <br> <br> iPhone 6 Plus 128GB <br> Silver <br> Vodacom Nano Sim <br> In Stock <br> <br> Delivery estimate: 3-5 working days depending on stock availability and area of delivery.<br> <br> 21 Sept 15 I phoned again and found out the phone was delivered already on 18 Sept 15.<br> Several attempts were made to get hold of the supervisor / manager during the day.<br> No proper guidance were given because all the operators tell a different story.<br> Still no feedback from nobody from 17 Sept 15.<br> I did my own investigation.<br> A sim swap was made 12h00 17 Sept in Sandton and the phone delivered in Hilbrow - not even my home or work address

0
Replies (1)
Vodacom
Vodacom's reply21 Sept 2015, 22:40
Official
Hello JacquesB77,

Thank you for raising your complaint with our team.

A consultant will be in touch with you soonest.

Regards,
Consumer Website Team