REPORT THEM TO ICASA! vodacom & skynet - they do not deserve a single cent!!!

I am writing to formally lodge a complaint regarding the unacceptable service I have experienced from Vodacom and their delivery partner, Skynet, in connection with an order I placed on 29 November 2024.

This order was advertised as a next-day delivery, yet after weeks of delay and lack of communication, Skynet only attempted to deliver the order today, 24 December 2024. I refused delivery due to the excessive delay and the frustration caused by both companies' lack of professionalism and accountability.

The issues I have faced include: Vodacom Blocking Customer Service Access: Vodacom blocked me from accessing their customer service channels, making it impossible to resolve the issue directly. Lack of Communication from Skynet: Skynet failed to provide updates or correspondence regarding the delivery process throughout this period. Failure to Fulfill Next-Day Delivery Promise: The delivery, which was promised as next-day, was delayed by almost a month without any reasonable explanation.

Both companies' actions and lack of communication violate principles outlined in the Consumer Protection Act and fall short of acceptable customer service and delivery standards.