Replacing my phone as promised

My third logged call was on 12 March 2015 re my newly upgraded contract. I complained on HelloPeter because Neo who handled the query at that stage was not giving me a solution after many promises and written emails. After this, on 14 April Vodacom responded to my HelloPeter complaint, saying they will look into my issue.<br> <br> On 21 Apr Eltino Martin from Customer Care send me to my local Vodacom store to 'pick up my new phone'. My phone was not there, and the local store could not help me, and I was back to square one.<br> <br> On 22 Apr Medisha Mohanlall responded via email to \Beeld tot U Diens"saying they will replace my phone.<br> <br> Celise has been in contact with me after my phone was not at the local Vodacom shop"