IO
Izak O

1 reviews | Active since Aug 2010

14 Jul 2016, 04:56

Replacement of Signal booster

<p>I have requested vodacom to come and replace the signal booster at my home. Its been 4 weeks and over 10 phone calls. The call centre is useless because they can only log calls. all they say, "its reffered to the network department" i cant call them because the "number does not exist" that they gave me. i battle to get coverage at home with a full signal to open the internet. however come monthend the bill needs to be paid. this is really unacceptible. The call ref: 53-GYI2RR1MSG. A technician did rock up at my place while i was at work at 16:00. He phoned from my complex intercom. I told him no one arranged anything with me but i am on my way and he must wait for me. When i got at home he was not there. Eversince i have been phoning and asking and asking and asking. What more do i need to do! Vodacom, please can you guys sort out your departments and staff and get my stuff sorted? Thank you</p>

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Replies (1)
Vodacom
Vodacom's reply14 Jul 2016, 05:33
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team