Replacement of Home internet router.

Been having trouble with my Home Internet device from Vodacom. Initially Customer care logged a request to check the tower in my area. This has been in pending status for 3 weeks.

I decided to take in my router where Vodacom sent it in to repairs. Even though the router is still under warranty they couldn't just replace it. It was said that i will receive feedback on the status of repair, its been 2 weeks and i had to follow up twice in order to know whats going on.

I requested a credit for the month of July as I've never made a late payment and paid my monthly R660 but not received the service I am paying for. The customer care then said they are not able to refund me as they see I am using the data. ( How can I use the data if my router is with repairs ?).

I had to follow up , again! on the status of repair where they confirm they are waiting for a replacement from manufacturer. How does vodacom not have routers in stock and why do I still need to pay for the router if i don't have it with me currently ?

Its been 2 weeks and would probably take another 1 - 2 weeks before I receive my replacement.

Not happy with this service, some vodacom representatives are very kind and eager to help but the overall struggle to replace a broken router that is still on warranty is not worth the 5 stars.