Replacement of Handset

On 27 March 2015 Neo rep**** to me on my logged call of 11 March 2015 that she is awaiting feedback from the manufacturer to credit my faulty headset. Tomorrow will be a MONTH since I logged this specific call (the THIRD call re my handset).<br> <br> I am paying for a phone I don't have, and when I had the phone, it didn't work properly.<br> <br> I send Neo 3 emails on 8 and 9 April on which I have read receipts. I have left voice messages for her on 9 April and still she has not rep**** to me with an update on my phone.<br> <br> I have 3 different job numbers, but I still don't have a handset.<br> <br> What poor service, once again !!!<br> <br>