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Devon Fugard-Gous
1 reviews | Active since Jun 2010
01 Mar 2016, 13:32
Repetition of issues
I am unbelievably frustrated to find out that once again I have not been given the additional 100 minutes that were promised to me at the commencement of my contract. They were reinstated after my last complaint but once again I am in this position. Vodacom, please get your act in order. When I upgraded I was told I would get 70 all network minutes with an additional 100 Vodacom-to-Vodacom minutes. I had to spent ages on the phone with you two or three months ago to get it sorted out, but once again it is an issue, and once again I deeply regret my decision to stay with Vodacom.
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Replies (1)Vodacom's replyOfficial
01 Mar 2016, 14:37Hello devonfg,
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
Vodacom's reply01 Mar 2016, 14:37
Official
Hello devonfg,
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
