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Devon Fugard-Gous

1 reviews | Active since Jun 2010

01 Mar 2016, 13:32

Repetition of issues

I am unbelievably frustrated to find out that once again I have not been given the additional 100 minutes that were promised to me at the commencement of my contract. They were reinstated after my last complaint but once again I am in this position. Vodacom, please get your act in order. When I upgraded I was told I would get 70 all network minutes with an additional 100 Vodacom-to-Vodacom minutes. I had to spent ages on the phone with you two or three months ago to get it sorted out, but once again it is an issue, and once again I deeply regret my decision to stay with Vodacom.

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Replies (1)
Vodacom
Vodacom's reply01 Mar 2016, 14:37
Official
Hello devonfg,

We apologise for the service that you received and the inconvenience caused in this regard.

The matter will be escalated and a consultant will be in contact to assist with resolution.

Kind regards
Vodacom Consumer Website Team