LM
Lloyd M

1 reviews | Active since Mar 2017

05 Aug 2021, 19:27

Repeatedly Blocking My Phone

You guys are really making our lives a living hell. Our account is up to date with no arrears, and this week alone myself and my fiancee's phones have been blocked for the 4th time now, and we are tired of having to call your call center so they could just unblock our phones. What makes me angry even worse, is that everytime we have to call for our lines to be unlocked, your own agent repeatedly state that "I honestly cant see what the problem is and why your phones are boocked"??

Whether it's a technical problem or not, I really don't give a sh#t anymore. I'm a corporate lawyer, and believe me that if I don't get a response from you guys on your breach of contractual agreement of constantly blocking our services for no particular reason. I'll absolutely make it a point that our contact is terminated with immediate effect ??

0
Replies (3)
Vodacom
Vodacom's reply06 Aug 2021, 07:26
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
LM
Lloyd M's update06 Aug 2021, 11:49
Reviewer Update
Please advise what time I should expect a call as my frustration levels are getting worse as when I have to get back to you guys.
LM
Lloyd M's update06 Aug 2021, 18:46
Reviewer Update
Please advise if our issue will ever be resolved because our lines got blocked again this afternoon. I've been impatiently patient with you guys.

Please terminate our contract at the end of the month, and email us the proof of cancelation.