Repeated Vodacom customer service failure

Despite prompt response from Vodacom the issue of being able to port to another provider due to lack of coverage cannot be fixed by the retention department. After the call was dropped 4x I gave up calling. It is an empty promise from Vodacom - and it seems an automated response from their customer service - that the issue will be resolved. The problem and solution clearly stated in their CRM system ... yet nobody seems to be mandated to fix the issue. But you can be sure that Vodacom will be collecting the subscription fee dutifully ....