Repeated SkyNet Delivery Failures & Disregard for Customer Feedback

I want to lodge a formal complaint regarding the ongoing failure to deliver my contract upgrade (Order placed 28 March 2025) and Vodacom’s complete disregard for my previous complaint and explicit delivery partner request.

Last year, I filed a formal complaint regarding discriminatory and aggressive conduct by a SkyNet driver, who: • Refused to accept my passport as valid identification (despite it being legally recognized ID) • Returned a second time with a hostile, aggressive attitude, shouting at me on my doorstep • Exhibited discriminatory behavior toward foreign nationals

This experience was so unacceptable that I returned that contract upgrade rather than continue engaging with SkyNet.

Despite giving Vodacom another chance with a new upgrade order on 28 March 2025, the same pattern of poor service has repeated:

8 April: I called *** to follow up on my order (no movement since 30 March confirmation call) 8 April (later): During dispatch confirmation call, I explicitly requested RAM courier instead of SkyNet due to my previous traumatic experience. The consultant acknowledged my request and said she would note it. 8 April (minutes later): Received message confirming dispatch via SkyNet - proving Vodacom completely ignored my request and feedback. 10 April: Received delivery notification from SkyNet for delivery by 5pm. No delivery occurred. No communication from SkyNet. 13 April (Monday): Received failed delivery notifications from both SkyNet and Vodacom.

Called *** - told the courier was “******.” I again requested new delivery via RAM courier. Consultant claimed she would email admin.

16 April: Followed up - told “email sent to admin, no response.” 22 April (TODAY): Still no resolution, no delivery, no communication from Vodacom.

THIS IS UNACCEPTABLE: • 25 days since order placement with no delivery • Complete disregard for my explicit courier preference based on documented discriminatory treatment • No accountability for SkyNet’s failed delivery (whether ******* or otherwise) • Zero communication or proactive resolution from Vodacom • Repeated empty promises from consultants about “emailing admin”

I am the customer - not a party to your courier disputes. Whatever claims process exists between Vodacom and SkyNet is NOT my problem and should NOT delay my order.