Repeated failure to change debit order date

To Vodacom Customer Care,

I am writing this email to express my extreme dissatisfaction with the shocking level of service I have received regarding a simple request to change my debit order date.

Back in April, I requested that my debit order date be moved from the 1st of the month to the 10th, starting from May. However, on May 1st, I was debited anyway.

I immediately called Vodacom customer care, and the consultant informed me that the change had never been processed. They apologized and assured me that they would change it successfully on their side.

Today (June 1st), I checked my account and found that I have been debited on the 1st yet again. I called customer care for a second time today, only to be told by the consultant that the change was still never made.

I honestly do not understand why a straightforward request like changing a debit order date is becoming such a massive issue. This ongoing failure by your consultants is causing me unnecessary financial stress and inconvenience.

I require an urgent response confirming that:

This debit order date has now officially been changed to the 10th of every month.

I receive written proof or a reference number confirming this change will take effect for July.

Please escalate this matter immediately.

Disappointed customer,