Repeated bad service from Vodacom, again and again and again

<p>Vodacom is advertising that when you upgrade online that you dont pay a upgrade fee, You dont but only when you see that you were charged and spent atleast two hours on the phone to have it reversed. The worst is that I pleaded the last time with the consultant and she confirmed that I will not be charged. </p> <p> </p> <p>then their is the issue that when you upgrade the deal you saw on the net is never available, unless you have screenshots</p>