Repeated bad service from Vodacom

<p>For the second time we did an online upgrade, although we had an issue the first timewhere we were billed an upgrade fee and the website an the consultant confirmed that we would not be charge a upgrade fee, it was eventually sorted and the fee were credited, so the experience were ok</p> <p> </p> <p>This time from the beginning the whole process were a terrible experience, first the deal disappeard after we recieved an email with the reference number, and after very long hours on the which I had to hold on to be able to speak to someone in the first place, nobody could help we with the deal I requested. I had to give up and settle for another deal, to cancel would not have helped as we have four numbers on the contract, eventually after four times we enventually did get upgraded, the the delivery was a problem, even the sim swop was almost 3 hours on the phone, and after my debit order went off, guess what.... were charge for upgrade again. Not one single person were able to help, not even complaining at customer care, because two months down the line nobody cared to try to solve my complaint, Currently holding for 22min to speak to someone, as customer care cant help to have this sorted. The best of all is, I dont know how long I will hold and to how many people I must speak with again</p>