Repeated bad service

<p>In Sep 2016 I upgraded my contract to 2 tab7 with 500 mb free data for one tablet and 200 airtime for the other at R199.00 p/m. Vodacom did not activate the last payment for my old contract, when they eventually did so there was insuficient funds. I received a very threatning letter from them. The payment was sorted out BUT from the first month of my new contract the amount deducted was wrong. I tried various ways ofcontacting vodacom by phoning various numbers and always ended up with a service where you must enter 1 for this and 2 for that without getting anywhere. I then went to the vodacom shop in Secunda Mall and I was informed that I must contact accounting, which was the same number that I tried before without sucsess. In desperation I rep**** to their email in which they sent me my invoice and threatend them. The response was almost instant. After many emails to verify my ID and promisses that a senior consultant will contact me within 24 to 72 hours. Two weeks later no one contacted me. again I received my invoice...again for the wrong amount. I went throug the same process as before and got the same answer that a senior consultant will contact me, but no one contacted me other than an email that my issue has been resolved. Today <em> I again received my invoice and AGAIN it is wrong. </em> I think that it is absolutely disgusting that they claim to be the best network but their admin is totaly useless. I have pointed out to them that they are charging me for the 500 mb data which was a free promotion but no one can figure it out, they wanted to cancel my BIS which I did not have. I am beyond frustrated.</p>