Repairs with no update. Apparently no stock

If I could give them zero I would. I took my device in for repairs in October 2023 I was kept up to date on what was happening and than communication stopped. When I went in to the store mid December 2023 i was told to phone *** to follow up with the repairs. Which I did. I was informed that the store has been credited and that they needed to give me a new device, call to find out if there was any stock the lady who answered the phone told me there was stock, and handed the phone to another gentleman who told me there wasn't any stock they're ordering stock and it's going to take 2 weeks. Again no-one informed me to collect the device 19 January 2024, I find out there isn't any stock anywhere, I must pay R200 odd rands and that there was stock in December. Repairs call center tells me the store was supposed to inform me that there is stock the store is telling me repairs center was supposed to send updates. Now I'm sitting with a sim card and no device. Don't get me started on the service. I regret going in to business with these people