CK
Cherie K

1 reviews | Active since Apr 2011

14 Apr 2015, 18:27

repairs to phone under guarantee

Phone was received in November 2013 with a two year guarantee. We took the phone in for repair on the 10th April 2015. On the 10th i received an sms to call regarding the phone and was told that the battery is not covered by the guarantee but that the other repairs are. I agreed to pay for the battery. Today when I received the phone I see I was charged for the battery and labour. I am upset that I was charged labour when the phone is still under guarantee.

0
Replies (1)
Vodacom
Vodacom's reply15 Apr 2015, 08:14
Official
Hello cl1968,

Thank you for the posting.

The matter will be escalated to a consultant to investigate and assist.

We apologise for any inconvenience caused.

Kind regards
Vodacom Consumer Website Team