CK
Cherie K
1 reviews | Active since Apr 2011
14 Apr 2015, 18:27
repairs to phone under guarantee
Phone was received in November 2013 with a two year guarantee. We took the phone in for repair on the 10th April 2015. On the 10th i received an sms to call regarding the phone and was told that the battery is not covered by the guarantee but that the other repairs are. I agreed to pay for the battery. Today when I received the phone I see I was charged for the battery and labour. I am upset that I was charged labour when the phone is still under guarantee.
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Replies (1)Vodacom's replyOfficial
15 Apr 2015, 08:14Hello cl1968,
Thank you for the posting.
The matter will be escalated to a consultant to investigate and assist.
We apologise for any inconvenience caused.
Kind regards
Vodacom Consumer Website Team
Thank you for the posting.
The matter will be escalated to a consultant to investigate and assist.
We apologise for any inconvenience caused.
Kind regards
Vodacom Consumer Website Team
Vodacom's reply15 Apr 2015, 08:14
Official
Hello cl1968,
Thank you for the posting.
The matter will be escalated to a consultant to investigate and assist.
We apologise for any inconvenience caused.
Kind regards
Vodacom Consumer Website Team
Thank you for the posting.
The matter will be escalated to a consultant to investigate and assist.
We apologise for any inconvenience caused.
Kind regards
Vodacom Consumer Website Team
