SP
Schalk P

1 reviews | Active since Aug 2022

23 Nov 2017, 09:03

Repairs on cellphone

My sony xperia z3 compact was sent in for repairs early in the year because a power source problem. After receiving back from Vodacom repair centre the phone Wi-Fi and Bluetooth failed to operate correctly. I've booked the phone in for further investigation and the phone was returned unrepaired. My Vodacom branch in Waverley Pretoria stated that according to the repair centre the phone's warranty expired. They booked the phone for 6 times consecutively and sent the phone back to the repair centre. After stating on the job card's that the problem is a comeback repair caused by the original repair.( The power source failure). The repair centre refuse to repair the phone. In this case I am in the process of writing a official letter of complain to Carte Blanch stating the poor service delivery as well as the poor workman ship and Q&A that was conducted in this regard.

0
Replies (2)
Vodacom
Vodacom's reply23 Nov 2017, 09:36
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply23 Nov 2017, 15:37
Official

Good day Schalk,

Feedback has been given, this query has been resolved.

Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

Lucian