Repairs - Job number ***0

I upgraded online, and got the insurance. Not long after, my camera broke. I sent my phone in for repairs more than 2 weeks ago now. They then call me asking for documents to show that I upgraded, which in itself is ridiculous when Vodacom is taking my money and send me monthly invoices. They do not want to proceed without this paperwork. This is the irritating part, I get the call repair centre call me from *** and told me to call *** (very rude, argued and put the phone down on me), I call ***, they said I must call the store where I handed my phone in, I call Vodacom Greenstone 4U on ***, they said I must call *** (after 30 minutes on hold), this number then says I must call ***, then I call them, was on hold for 30 minutes again. Nobody can help me at all. I pay the insurance fees, I pay the contract etc, but now I have to prove I am a Vodacom client, then I get a run around call many different numbers only to get a run around, no department want to help me at all. I have called 5/6 different departments, this is beyond ridiculous.