Repairs for Ray Pretorius ***)

Ray Pretorius is a Platinum Member. They collected his phone for repair on 30 June 2015. I followed up with Platinum Dept on 7 June. Kregan advised that exchange phone was not vodacom issued so he needed proof before he could honour repair. I sent this and he said it would take another 7 - 14 days for the repair (9th July). I asked him if he could expedite given that Ray is a Platinum Member, but he has not rep**** since. I find the time delay ridiculous given he is a Platinum Member. It would have taken quicker to hand in at the Fourways Mall Repair Centre. We are almost 15 days since the phone was collected and we are no closer to getting the phone. Is this the type of service we should be getting as a Platinum Member? Please can someone call me to resolve. Theresa Brink ***