JS
Johan S

1 reviews | Active since Jun 2015

15 Jun 2015, 21:55

Repairs done but tab still have the same problem

I took in my Galaxy tab in for repairs. It has a softwaer problem. The tab was sent away and when I recieved it back I loaded my apps again, then the same problem accourd. After opening some apps the tab switches off and back on. I tookit back again and was without my tab again for more than a week. I recieved my tab back and asked the shop assistent what was done on repairs, she could not tell me what was done. I loaded one app while at the shop. When i opend the app, same problem, the tab switched off and on. I was told that i can book it in again. Apparently after 5 times at the repair shop the manufacturer will be notified about the problem I am without my tab for half of the month and every time I reload apps on the tab it cost me money on data. I feel like canseling my contracts with Vodacom and move over to a other network. Very unhappy about the level of service

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Replies (1)
Vodacom
Vodacom's reply17 Jun 2015, 14:48
Official
Hello johantarzan,

As per Vodacom repairs escalations. Your query has been addressed.

For any further queries, please call *** (Free call from Vodacom SIM).

Our apologies for any inconvenience caused.

Kind regards,

Vodacom Consumer Website Team