Repairs Department has gone awol.

I have been far too patient with vodacom repairs department. Its been over two weeks since thy acknowledged receipt of my query EC-0XQM-281DW. But I have not heard anything from them since then. In the reply they mentioned \soon"I don't know how long to wait. I tried getting help from Social Media and Customer Care who promised to get Snr Consultants from Repairs to contact me but to no avail. Can we get t this over and done with plz."""