Repairs

I took my son's phone for repairs at Vodashop Jabulani mall on the 17 April ,and 2 weeks we collected it only to find that charging system was not working ,took it back and they told us they will change the mother board and we collected again to find that its still not charging .Took it back again on the 7 May and was told it will be sent to head office and turnaround time is 7 days,and yesterday I called vodacom Jabulani and was assisted by a lady called Courtney who sent an email to the head office and has not received a response from them till today ( got that when I called again today).Job number ***2