Repairs centre in stellenbosch

I'm a nashua migration.I booked my ph in 4 repairs 4 weeks ago & completed the insurance claim form.I received no feedback from the repairs centre,in fact I called them 2 follow up.Today I'm told by the repairs centre that I need to provide proof of purchase/delivery note 4 the s4-y if I completed the necessary forms which I assume has been lost. While all this back and forth is happening I'm now told to come back and complete insurance forms yet again 4 my ph 2 b resent 2 the repairs centre who originally messed things up. ALSO the repairs centre advised the vodacom agent that they would not expedite the claim and normal turnaround time will be app****...is this the type of ppl vodacom partners with? All I want is my handset, instead I've been inconvenienced around each corner. I never had such problems with Nashua mobile ever...if I had a choice I wouldn't have vodacom as my service provider