Repairs - BB9720

An email was forwarded on Thursday (29 January) to me from Vodacom stating turnaround times are within 24 hours to my query. I have yet to receive any other correspondence from Vodacom with regards to the repairs to my phone, except an sms. <br> On Monday (02 Feb) I had received a sms stating that the estimate has been declined, the device will be returned not repaired & if I require further information I need to contact the Vodacom repairs Umhlanga Ridge. <br> Received several reference numbers from Vodacom regarding my complaint, phoned Vodacom Advanced repair center this morning & none of those references exist on their system (only the initial job number). My phone will now be returned to me without being repaired, been told by the consultant that apparently Blackberry is aware of the faults on this model (BB9720) & has advised that they would only repair the phone with those problems if they are still within the 1yr warranty period.<br> Problems experienced: <br> 1. Phone should switch off or start rebooting by it self <br> 2. Refused to charge & switch on (charger supp**** by Vodacom)<br> Now I'm liable for payment of the remainder of the contract & not have a working cell phone, which is ridiculous