Repairs Are Pathetic

I recently added a double deal to my line, all went through fine and I pay my subscription regularly with no hassles. In the first month, one of the handsets started acting up, took it to Vodacom Clearwater where it was booked in for an onboard fault. This was November 22. Kept having to call in for an update since the message service kept saying awaiting parts. In January 23 I asked for a replacement handset since they keep waiting for parts then repairing then waiting for parts. This was done and I was told to get one at Clearwater Mall. When I get to Clearwater, they no longer make that said handset in question and I will get credit which is not what I want, asked what my options were, all the phones that had the same specs I had to pay in a cash amount. This frustrates me because now I have a cost that I did not budget for nor was aware of at all because I WAS NOT ADVISED. Most pay-ins is in excess of R1000.00. This coupled with my monthly subs which include a handset cost you can understand my frustration. No idea why Vodacom has to be this underhanded though