******* repairs and then blame it on the customer so they can charge

Item: Vodacom
Rating: 1
Author: hooseinabdoola H

Sent my samsung watch in for repairs to Vodacom while still under warranty, got it back needed to send it back again. Now a few months later, i use it for the first time in a swimming pool it switches off and vodacom want me to pay??? you guys didn't seal it properly and are now making it my problem?

Helpful (0)

Replies (3)

Vodacom's replyOfficial

04 Oct 2023, 07:30

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply04 Oct 2023, 07:30

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

hooseinabdoola H's updateReviewer Update

06 Oct 2023, 10:44

Hi still no feedback??

hooseinabdoola H's update06 Oct 2023, 10:44

Reviewer Update

Hi still no feedback??

hooseinabdoola H's updateReviewer Update

25 Oct 2023, 17:15

So just an update. Vodacom wants to charge over R6000 to repair my watch, when you can buy a brand new 1 for R3999. I really dont understand the sense behind this? lol

hooseinabdoola H's update25 Oct 2023, 17:15

Reviewer Update

So just an update. Vodacom wants to charge over R6000 to repair my watch, when you can buy a brand new 1 for R3999. I really dont understand the sense behind this? lol