Repairs and call print out

<p>Good day,</p> <p> </p> <p>Never in my life did i ever received such bad service in my LIFE!!!</p> <p> </p> <p>I give in my Vodafone table for a repair. This would be the second one, the first one had 'n screen/charing problem not sure. But with this on i collected my tablet the friday and saturday i want to put it on charge. So i add my sim card and saw the screen was broken. So i went back to the store where i bought it from give it in.</p> <p>So Thakalani, gave me Freddy Teffo number. He explainded to me that this will not be coverd under the warranty due to the fact that i made 21 calls in that morning. So i started to laugh - How can you make ANY calls with out any airtime on that phone??. As for the repair of the tablet i do understand . My question to them was i wanted a list of the numbers that was phoned and how much airtime was added on this tablet. To walk the extra mile for customer service was clearly not done...</p> <p>After I have send the mail to Freddy I decided to give him a call just to make sure that he received the mail.</p> <p> </p> <p>The lady that picked up the phone asked me if he can call me back so I said to her that I will hold. The phone handset was placed on the table without putting it on hold. That was round about 11h33. And they have a very nice discussion in the back ground laughing and not ATTEDING to the phone. 11H35 there was a lot of paperwork going on but still NO one is attending to the phone. Round about 11h43 the lady give the phone to Freddy.</p> <p> </p> <p>I told Freddy(so he have told me he is the manager) this is not what I want and I need a print out. Only then he said to me it needs to be allocated to another department. Could he not have told me the first time I have spoken to him??? This matter was not held very professional!!!In the same breath he told me it was my choice to hold on, YES it was but surely the staff the represent Vodacom could be fully trained in telephone manor’s. My conversation with the manager ended 11h50.</p> <p> Not one of the are able to take a little responsibilaty and sort out the customer's problem it is much better to pass it to the next person. By the end of the day NO ONE will attend to the problem.</p> <p> </p> <p>So is this matter also going to be allocted to a person that will pass the buck to someone els???</p> <p> </p> <p>Kind regards,</p> <p>Nicky</p> <p> </p> <p> </p> <p> </p>