Repairs and assistance

<p>My Samsung S6 smart phone the rear 16 megapixel camera photo quality went so bad that my sons old S 3 took better pictures .</p> <p>On Monday I went to Vodacom Centurion repairs and after showing them the camera was set to HD and full 16 megapixel quality it was still the same I was told to book it in and this can take between 2 and 14 days, I even showed them that there are no new software for the phone all the updates and apps are 1oo% updated.</p> <p>I then and got myself a J3 for the mean time and on Tuesday after again doing all the upgrades on the new phone went back to them the next day and booked the S6 in, by 12H30 it was sent to Advanced Repair Centre .</p> <p>On Wednesday afternoon after about 6 sms later they inform me the phone is sorted and sent back to the repair Centre for collection</p> <p>Thursday while in the mall I get a phone call but when I answer the person on the other side can’t hear me so they phone my wife and I speak with them, after the call I test the phone and every call I make or receive they can’t hear me restarting the phone removing the battery and nothing helps so I say I’ll take it back the next day when I pick up the S6.</p> <p>Next morning I get a sms my S6 has been sent to the advanced repair centre again, I go in and inquire about this as the J3 does not work</p> <p>1 hour after I get told the advances repair centre did a software update on the phone and that was the problem so they sent it back but the repair centre where I booked it in said no its not ok and they sent it back to them again .</p> <p>Now the new J3 does not work and the S6 is still not right and the J3 they must 1st verify that it is faulty and this will take 2 weeks as they can’t replace it directly even with evidence that it is not ok (eye witnesses and a cool app that record all phone calls ) </p> <p>Now they want to borrow me a second hand phone with terms that if anything on the loan phone fails I have to pay the full value of the phone.</p> <p>As a loyal customer of theirs from 1995 and having 3 phone contrast and 3 data contracts with them this is not the service that I expect and don’t think I want to stay with them if this is the service they give to their customers.</p>