Repairs

Subject: Ongoing Issues with Phone Repair

Dear Vodacom Repairs Team,

I am writing to express my frustration and disappointment with the ongoing issues I have experienced with my phone repair. Despite multiple attempts to have my phone fixed, the problems persist, and I have yet to receive a satisfactory resolution.

I initially sent my phone in for a screen replacement in November 2024. After a three-week wait, I received my phone back, only to discover that the microphone, camera, and screen were all faulty. Furthermore, the back screen of my phone was lifted up.

I returned the phone for further repairs and waited almost a month until the end of September 2024. However, just three months later, on December 1, 2024, the phone screen started lifting again.

I contacted Vodacom Repairs on January 6, 2025, and was assured that someone would get back to me. Unfortunately, it is now the end of January 2025, and I have yet to receive a follow-up or a resolution to this issue.

I request that you take immediate action to address this ongoing problem. I would appreciate it if you could provide a satisfactory repair or replacement of my phone, as well as a clear timeline for when I can expect a resolution.

My phone details are as follows:

- Phone model: Samsung Galaxy Z flip 5

I hope that you will take my complaint seriously and take prompt action to resolve this issue. I look forward to hearing from you soon.

Sincerely,

Carla pienaar