Repairs

<p>Good Day</p> <p> </p> <p>Job Number ********** 4</p> <p> </p> <p>I've sent the below mail to Vodacom Bayside last week...the 8th - still waiting on a reply.</p> <p> </p> <p>Good Day</p> <p><br />Can you please explain to me how exactly the process works when sending a phone in for repairs.</p> <p>Now, today...I've received a message to say that my ph is delivered to Bayside shop - and= I still haven't received a reply on the below mail.</p> <p>__________________________________________________________________________________________________________</p> <p><br />I've brought my phone into your shop on Saturday, 25 February. It has a cracked screen and the speaker doesn't work either. I need to have it on load speaker for the person on the other end to be able to hear me.</p> <p><br />I've explained to the consultant in the shop that I do have insurance through Vodacom on my phone. I wasn't asked to complete any insurance claim forms, etc.</p> <p><br />On Monday I got a message to say that the job will be an estimate of R1369.80 and that I should decline or accept...<br />My immediate action was to decline, because I do have insurance...which I have stated when taking the phone in...so what were these other costs for.</p> <p><br />Please advise what the next step would be...</p> <p><br />1. My understanding is that the phone would still be under warranty for the speaker as my contract hasn't expired yet?<br />2. What were the cost of R1369.80 for and can this be covered by the insurance?</p> <p><br />I received another message this morning stating that the device will be returned - not repaired.</p> <p><br />Would it not be the obvious thing to contact me as the client and advise how else you can assist me seeing that I do have this insurance which would probably cover the costs?</p> <p><br />Please advise soonest.</p> <p><br />Thanks<br />Nicolene Arendse</p>