Repairs

So my phone was booked in for repairs on the 19th June 2015 ***, as my insurance requested a damage report. I eventually received a quote after phoning into the store and on the 14th July i received the quote from Dowlene Remmits. The money for the quote was paid into my account the 9th July and i contacted the store the same day at 15:45 to inform them that they can proceed with the repairs of my device. on the 18t July i received a call from the store to say my phone had arrived and was ready for collection. Went to the store the 21 July to pick up my phone only to see that no repairs had been done on the phone. So now the phone had to be sent again to JHB as only HTC can repair the device. I received a new reference number ***4 and the staff and manager assured me that they would treat this as a High priority.<br> I phoned in to the store on the 30th July to get an update and they advised me the manager would contact me the next day which she did, however she advised that they had only sent the phone to HTC on the 30th July for the repair. So my phone has been with Vodacom going on for almost 2 months now and no update as to when i will be getting it back!!!