Repairing a Phone not "as good as New"

<p>On the 11th November I renewed my contract and received a Sony Xperia XZ.</p> <p> </p> <p>I liked the phone but there was always something slightly off about the touch screen.</p> <p>It took me 22 days to realized that the touch screen had a desensitized area.</p> <p> </p> <p>I went into Vodaworld to report it and as it was a factory failure, wanted a new phone. I was informed that I would be without a phone for 7 days while they sent it off to confirm my statement. This would take me into the holiday season. I could not do without a phone for so long during Christmas as they had no loaners.</p> <p> </p> <p>I did not leave the phone.</p> <p> </p> <p>On the 16th of January, I finally handed the phone in to Vodaworld to confirm my statement and I informed them I did not want that phone back but replaced as it was a factory failure. They had no loaner. I still handed in the phone.</p> <p> </p> <p>I went back the next day and they could finally lend me a cheap phone.</p> <p> </p> <p>On Friday, the 29th they returned my original phone promising me it was "As good as new" even though I told them it was not and that I had stated that I wanted a new phone. They said it was not their policy. </p> <p> </p> <p>This morning, 1st February, I noticed the screen lifting off my phone. The service, which I did not request, was not "Good as New". </p> <p> </p> <p>How many times must I go through this until Vodaworld realize that the phone they gave me is a dud and they replace it once and for all. This is not what I want or expect for a R13000 phone</p> <p> <br />I have been a loyal customer with Vodacom sine 1994 and I have noticed each upgrade of my contract the service gets worse.</p> <p><br />I want my factory failed, repair failed, phone replaced.</p>