CVdV
Charmaine Van de Venter
1 reviews | Active since Feb 2018
01 Dec 2018, 16:50
Repaired new phone still the same
I got my p20 pro 2 weeks after that it got warm i took it to vodacom and they booked it in and after 8 days they send it back and said that it was repaired but it still gets hot if you take photos or if you are 5 minutes on internet. I dont want to send it away for repairs again because i am paying for a new phone thats repaired but still not right.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
02 Dec 2018, 09:46Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply02 Dec 2018, 09:46
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's replyOfficial
04 Dec 2018, 12:42Dear Charmaine,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our chat today. We have advised you accordingly with regards to your query. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our chat today. We have advised you accordingly with regards to your query. Regards Consumer Website Team(SA)
Vodacom's reply04 Dec 2018, 12:42
Official
Dear Charmaine,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our chat today. We have advised you accordingly with regards to your query. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our chat today. We have advised you accordingly with regards to your query. Regards Consumer Website Team(SA)