SM
Simukai M
1 reviews | Active since Jun 2015
17 Nov 2021, 11:54
Repair Turn around time.
I took in my Samsung Galaxy Note 20 for repair as it is under insurance. Its been over a week and I don't understand why Vodacom have to take so long to repair or replace my device as this is a product I am paying premium prices for and my life is not the same if I don't have my phone for so long. My work is interrupted, my study and entertainment yet I pay so much for a premium insurance service and device.
I am so very disappointed in Vodacom for this inefficient repair service!!!
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
17 Nov 2021, 14:08 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply17 Nov 2021, 14:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
SM
Simukai M's updateReviewer Update
26 Nov 2021, 16:37Good day,
You cannot make contact with me because I do not have a phone since its taking forever to be repaired.
But your debit orders ARE never late!!!!
You cannot make contact with me because I do not have a phone since its taking forever to be repaired.
But your debit orders ARE never late!!!!
SM
Simukai M's update26 Nov 2021, 16:37
Reviewer Update
Good day,
You cannot make contact with me because I do not have a phone since its taking forever to be repaired.
But your debit orders ARE never late!!!!
You cannot make contact with me because I do not have a phone since its taking forever to be repaired.
But your debit orders ARE never late!!!!
SM
Simukai M's updateReviewer Update
29 Nov 2021, 16:58I am now convinced that Vodacom is determined to ruin my life. Going 4 weeks now for a single phone repair and not even an effort to contact me via email fully knowing that they have my phone.
I will be exploring the legal options I have for this inconvenience. You cannot disrupt someone's livelihood in such a manner and just think that's ok.. The least you could have done is given me a replacement device if you knew repairs were going to take this long!!!!!
I will be exploring the legal options I have for this inconvenience. You cannot disrupt someone's livelihood in such a manner and just think that's ok.. The least you could have done is given me a replacement device if you knew repairs were going to take this long!!!!!
SM
Simukai M's update29 Nov 2021, 16:58
Reviewer Update
I am now convinced that Vodacom is determined to ruin my life. Going 4 weeks now for a single phone repair and not even an effort to contact me via email fully knowing that they have my phone.
I will be exploring the legal options I have for this inconvenience. You cannot disrupt someone's livelihood in such a manner and just think that's ok.. The least you could have done is given me a replacement device if you knew repairs were going to take this long!!!!!
I will be exploring the legal options I have for this inconvenience. You cannot disrupt someone's livelihood in such a manner and just think that's ok.. The least you could have done is given me a replacement device if you knew repairs were going to take this long!!!!!