Repair took 1.5 Months, Still not fixed

I handed in my phone with a broken screen on the 18th March 2015. A got a call a few days later with a quote which I accepted. I phoned the Summerstrand branch a few times throughout the month to find out where my phone is, they didnt know. Eventually I phoned the repair center who stated that they are awaiting payment to release the phone. No communication was given to me as to what was expected of me. I was shunned around to speak to different people while on the line and no one really helped. I made the payment promptly. R1796.64 I might add, and emailed the proof to Jeanette Witbooi. I asked for confirmation to which she rep**** \Yes luv i did recieve"which I find incredibly unprofessional. Furthermore"