1 reviews | Active since Dec 2016
Repair taking long with no feedback.
<p>Im not happy with the service i get from Vodacom repair centre. I handed in my phone on 26 November 2016 for repairs on a crack screen. Insurance phone and confirmed if im happy with the amount i have to pay. Its been 3 weeks already and no news. I phoned on 15 December 2016 to find out why its taking so long. They first had to go and talk to a technician and he said that they are still waiting for a screen. They said they will notify me in the afternoon but once again no feedback. I want answers why its taking so long. This is unacceptable.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Hi Vodacom. After the consultant phoned me and said that they will send a refrence number within 24hours. But once again. Empty promises. Getting fed up with the service from vodacom. If this issue dont get resolved shortley, i will take my contract to a different cellular provider. If you cant fixed it then provide me with a new phone. FED UP CLIENT!!!!!!!!!
Hi Vodacom. After the consultant phoned me and said that they will send a refrence number within 24hours. But once again. Empty promises. Getting fed up with the service from vodacom. If this issue dont get resolved shortley, i will take my contract to a different cellular provider. If you cant fixed it then provide me with a new phone. FED UP CLIENT!!!!!!!!!