Repair takes 1 year in counting...

<p>In March 2016 I handed my sony M2 Aqua phone in for repairs at Cresta repair centre due to the fact that the side covers holding the buttons in place came off due to a lack of cohesion by the glue used in manufacturing this phone. A month later they reported back to me that the phone cant be fix under warrenty because they claimed the covers came off due to negligence. I challenged their claim and had the phone sent back. At the time the manager was a guy named Leon and assistant was Lawrence (whom is still working there) after a few calls back and forth Leon who said the phone will be repair eventually resigned leaving me to deal with a guy named Paul from head office. Paul assured me the phone will be fixed and sent back to me. After numerous chats with him over the phone that lead to nothing I'm still waiting for them to return my phone in a working condition. Im sick and tired of begging them to return and fix my phone can someone please assist me in this matter?</p>