Repair Shop that doesn't both to answer or return calls

Why on earth do you have a contact number +***2 when all it does is ring and then give the same script of all agents are busy leave a message. I called and left a message on the 14th of August 2025 and nobody has bothered to call me back. I have left yet another message today. I find it absolutely baffling that you don't have enough agents to assist at the massive Vodaworld repair shop. How is one supposed to get their phone fixed if this is the pathetic level of service you offer.