Repair service is letting Vodacom down

Took my damaged Samsung A3 for repairs to the mentioned shop on 2016-04-05. Was told that I would receive confirmation SMS within 30mins. A day later I still have not received anything. When inquiring, I was told that the phone had still not been logged on the system or sent away. The lady was not in today.<br> In addition, I was told that it would take 3 weeks for repairs. This type of service is not acceptable if you have multiple contacts with Vodacom for years. It does not help to have a good network but no support service to ensure you customers can use the network. 3 Weeks for repairs and normally the reply comes back that the phone cannot be repaired. Pay your access and take a new phone. Sounds more like a **** that a repair service.<br> I heard multiple complaints from people waiting in the queue with me as well. Bad for Vodacom.