Repair/replacement and poor customer service

<p>My husbands Iphone 6s is in for repairs/replacement for the 4th week now. First they tell me I do not have insurance which I told them I have . Long struggle with the repair centre who after a week of assessment and giving me a quote of R5000 something for the phone sent it back to the repair centre in Menlyn, sending me an sms to come and collect it because I do not have insurance.</p> <p>The repair centre told me to speak to the sales manager where I took the contract out to go to my file and see if I did indicate I want insurance. I contacted the Vodacom in Menlyn on the ground floor, and spoke to the manager. He promised he will investigate which he did but never gave me feedback. When I told him they sent my phone back, he took my job number saying he will fetch the phone from the repair centre while investigating my case. I went to the shop last week Saturday 13 May 2017 to speak to the sales manager directly and I was told he does not work weekends and this I was told by the assistant manger of the store. She took my nr again for him to call me on Monday 15 May 2017 which he never did. </p> <p>The insurance in the mean time sent me a mail to say that I have to pay a R690 in the account before they can start with the claim. They don't say what the money is for or explain anything, when I enquired what the payment was for they said its the difference which I feel was not my fault and is not liable for it as I aknow I am paying my insurance every month. When I told the consultant from cellsure that I will not pay it she never responded back to my mail.</p> <p>I am now without a phone for 4weeks and no success with even speaking to a consultant. CellSure and Vodacom both are pathetic.</p> <p> </p> <p>Yesterday 21 May again I went to see the sales manager, again he was not there. Another consultant assisted me without even looking at me, she just stares at her screen and replies I will inform the assistant manger who is the same person who took my number the week before. Nothing has been resolved thus far and nobody gets back to you.</p> <p> </p> <p> </p>