Repair proses.

Baddest service i have ever got. I have sended my phone in on the 4th of May for a Free screen repair. Before i have sended it i asked the guy if i can leave my stuff on he said yes i can after a week i got an sms it has been booked for repairs (12th may) then on the (13th 11:39) ive got a sms saying its in the assessment process. 3.33pm i got a nother sms saying its been send to advanced repair center since then no reply i have called the number yesterday to find out where my phone is and with the job number i got thatd not my phone. Today the sales guy replyed im getting a new phone and j asked him what about this stuff that is on my phone i need it i work from my phone he said we can request return and then i can backup but then im not getting the new one till the old one is back at the return center... I already waited 4 weeks now. I also asked them if they then can put my old stuff on the new phone and he said no they can't help me. Im really disappointed in this we have more then 10 contracts by vodacom.