DS
DJ S

1 reviews | Active since Apr 2019

23 Apr 2019, 21:32

Repair of Nokia

To whom it may concern,

My Nokia phone auto update to android Pie, After update my phone screen went black.

Send phone in for repair as could not use. 2 weeks later got contacted that my phone needs new battery and I need to confirm if they may proceed on my cost to battery

Confirmed and two weeks later i went to collect phone, but noted nothing has been done yet and they waiting on payment for repair that i was not informed about.

Paid cost and 2 weeks later phone was repaired

6 weeks total without phone.

Notice with new battery they replaced my screen free, but screen was not put back properly, took phone back again, which they repaired in store in 30min with glue.

Notice screen currently doing te same and also notice when using camera I had no flash. Tried to switch on phone light, nothing again. Meaning flash broken or disconnected with repair.

Try to use GPS with whatsapp location or maps, also not working as if GPS also disconnected.

Currently I only have this phone and cant send it in again for so long, just continuing with phone till contract end to start new contract with different network. This is just plain terrible service.

0
Replies (2)
Vodacom
Vodacom's reply24 Apr 2019, 06:56
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
Vodacom
Vodacom's reply24 Apr 2019, 08:23
Official
Dear David, 
 Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  As per discussion, query has now been Resolved.   Regards Consumer Website Team(SA)