REPAIR OF DEVICE NOT SORTED OUT

Vodacom is a very bad service provider. On the 30/11/2022 at 11H32 my husband booked his device in for repairs at Vodacom Tyger Valley Mall. He bought his device on the 28/08/2022 and we took out a insurance for the device. We were told that there was an excess of R450 that we had to pay once we collect the device. He received an sms from Vodacom stating in their word the following" GOOD NEWS. YOUR DEVICE AT VODACOM REPAIRS WITH JOB NO.***0 HAS BEEN COMPLETED. YOUR ID/DRIVERS LICENCE IS REQUIRED UPON COLLECTION" We went there yesterday to collect the device. once the guy gave it back to my husband it wasn't repaired, he then asked why it is not repaired, the guy behind the desk rep**** that our account is in the rears, when we booked the device in no one mentioned that to us and by the time it was booked in our account was up to date. The guy from Vodacom Tyger Valley also said that everybody gets the same sms/mail stating the same wording. that in my mind is incorrect information. Yes our account is in the rears cause of January is a quite month but this should have mentioned to us and this device could have be sorted out already in December 2022 when the device was handed in.